Refund policy

Return Period:

You can return the item within 15 days from the date of purchase. Unfortunately, we cannot accept returns beyond this period.

Item Condition:

The item must be returned in perfect condition, that is, in the same state in which you received it. It must include the original box and all accessories or documentation provided with the item.

Item Damage:

If the item is damaged, please contact us immediately. Our team will assess the damage and determine whether you are eligible for a partial or full refund. Damage caused by misuse or negligence is not covered by our refund policy.

Proof of Purchase:

To complete your return, we require a receipt or proof of purchase.

Return Process:

To initiate a return, contact our customer service at [phone number] or via email at [email address]. We will provide you with the address to which you should send your return item. Return shipping costs are the responsibility of the customer.

Refund:

Once we have received and inspected the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain number of days.

Non-Returnable Items:

Some items cannot be returned. These include personal hygiene items, perishable goods, and sale items. Please contact us for further details.